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FAQ

General

What is Giorgio Agnelli Outlet Online?

Giorgioagnellifactory.com is the official web store of Giorgio Agnelli and the only online site where you can purchase authentic Giorgio Agnelli Product. Special offers are available periodically on our given limited time for Giorgio Agnelli Outlet products. Sales are for a limited time as communicated by the offer.

Is the product the same as what I can buy in Outlet Stores?

Product shown online are or mostly available in any of our outlet store.

Do I have to pay for Giorgio Agnelli Outlet Online membership?

It's FREE to join Giorgio Agnelli Online Outlet.

What happens if I forget my sign-in information?

Please select the Forgot Password link (under the member sign-in box) and follow the instructions. We will have you back shopping in our online store quickly. Or you can call and contact our customer service if problem persist.

How long does each sale last?

Each sale has different time lines or until sold out.

How many items can I purchase?

We don't limit on how many items can you purchase through our online store.

Can I order online and pick up in a Giorgio Agnelli store?

No. We do not offer in-store pick up for Giorgio Agnelli Outlet Online orders. However, you can contact a Giorgio Agnelli Outlet Store to make a purchase directly from . Click here to find a store near you.

Can my order be gift wrapped?

All of your purchase will be carefully packed in our best premium packaging suited to your purchase .

 

Payment Information

What forms of payment are accepted?

Giorgioagnellifactory.com is currently we allow two payment method, Bank Transfer and Credit Card Payment.

 

Shipping Information

Where can I ship my order?

We ship orders to all over Indonesia. Our shipping provider is  JNE.

Do you have special shipping?

Currently, we provide FREE shipping to all orders ship to JABODETABEK area (no minimum order) and FREE shipping to all over Indonesia on minimum order IDR. 1.000.000,- 

 

Repairs

REPAIR POLICY

Giorgio Agnelli products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time frame, repairs are on us. Customers are welcome to bring their item back to any of our retail locations.

Please include a note with your address, daytime phone number, email address, a copy of your receipt, (if you have one), instructions regarding the repair, or use our Repair Service Request Form,

IS THERE A CHARGE TO HAVE A GIORGIO AGNELLI ITEM REPAIRED?

We offer a one year warranty on our handbags, briefcases and small leather goods. For more details please read our Repair Policy.

HOW LONG DOES IT TAKE TO HAVE A GIORIO AGNELLI ITEM REPAIRED?

Repairs can take up to 6 weeks from the time we received the item.

 

Returns

What is your Return Policy?

We want you to be completely content with your purchase.  If for any reason you are not satisfied, please return the item to us within 30  days of purchase in its original condition (no defects, include the packaging) for a refund in the original form of payment or an exchange.  All purchased goods must be in new and unused condition.

Price adjustments on previous purchases are not permitted.

How do I return an item?

You can call our customer service and send it back to our head office. And we will give you free shipping cost when we return it to you to cover your shipping cost when you send the return item.

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